Refund policy

1. All custom products ordered from Kay Hill's Creations are specially made to meet the unique specifications and preferences of our customers. Therefore, all sales of custom products are final and non-refundable, and no returns will be accepted.

2. Once an order for a custom product has been placed and confirmed, it cannot be canceled, refunded, or returned for any reason. This includes but is not limited to custom shirts, banners, party favors, and any other personalized items.

3. We understand the importance of accuracy and satisfaction in custom orders. Therefore, we encourage customers to carefully review all details and specifications before finalizing their order. Any errors or discrepancies in the provided information are the responsibility of the customer.

4. Modifications or alterations to custom orders may incur additional charges and may affect the production timeline. Customers will be notified of any additional costs or delays before proceeding with the order.

5. It is the customer's responsibility to provide accurate and detailed information for custom orders, including spelling, color choices, design preferences, and any other relevant specifications. Kay Hill's Creations will not be held liable for errors or dissatisfaction resulting from incorrect information provided by the customer.

6. By placing an order for a custom product with Kay Hill's Creations, the customer acknowledges and agrees to abide by this no refund or return policy.

Thank you for choosing Kay Hill's Creations for your custom product needs. We appreciate your understanding and support.