Shipping policy

Shipping Policy – Kay Hill’s Creations

Thank you for shopping with Kay Hill’s Creations. Please review our shipping policy carefully before placing your order.

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Processing Time
All items are custom-made to order. Processing time is typically 3–7 business days, depending on the product and order volume. During peak seasons (such as graduation, holidays, or special events), processing times may be extended.

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Shipping Time
Once your order has been completed and shipped, delivery typically takes 10–14 business days, depending on your location and the shipping carrier.

Please note that shipping time is separate from processing time.

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Rush Orders
If you need your order sooner, please contact us before placing your order to confirm availability. Rush orders may require an additional fee.

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Shipping Delays
Kay Hill’s Creations is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control once the package has been shipped.

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Incorrect Shipping Address
It is the customer’s responsibility to provide the correct shipping address at checkout. Kay Hill’s Creations is not responsible for orders shipped to incorrect addresses provided by the customer.

If an order is returned due to an incorrect address, the customer will be responsible for additional shipping fees.

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Lost or Stolen Packages
Kay Hill’s Creations is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. Customers should contact the shipping carrier directly to file a claim.

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Tracking Information
A tracking number will be provided once your order has been shipped.

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By placing an order, you agree to the terms outlined in this shipping policy.

Thank you for choosing Kay Hill’s Creations.